Information centre of "Rīgas satiksme" received 99 394 customer requests in six months : Current information : Rīgas satiksme

Back to list Print 31. Jul. 2012

Information centre of "Rīgas satiksme" received 99 394 customer requests in six months

In the first six months of the year, "Rīgas satiksme" information centre received and considered a total of 99 394 customer requests. The requests were received at the company’s information e-mail info@rigassatiksme.lv, at toll-free information phone 80001919, by mail and in social networks "twitter", "facebook" and "draugiem.lv".

A majority, 90%, were customers’ information requests, but the remaining 10% were customers’ references about various situations: expressions of gratitude, complaints, as well as proposals how to improve passenger service. In the first half of 2012 the information centre received 89 341 information requests. They are divided in eight categories: routes and schedules; tickets; customer service centres; parking-lots; ticket controllers; drivers; minibuses; miscellaneous.

Requests to "Rīgas satiksme" information centre as per categories

As can be seen from the chart, most of customers’ questions were about routes and schedules – in half-a-year time the information centre received 66 705 such questions. Passengers mostly asked about departure and arrival times, and how to get from one point to another. Many customers asked about tickets (9 597 requests), mostly about the terms of using tickets. 1 983 customers asked about minibuses, mostly about arrival and departure times.

For more information about the services provided by "Rīgas satiksme", public transport routes and schedules, types of tickets and other news, please visit our webpage at www.rigassatiksme.lv, social networks "twitter", "facebook", "draugiem.lv" or call our toll-free information phone 80001919.